Frequently Asked Questions

  1. Why is there a Notice?

    The Court authorized the Notice because you have a right to know about the Settlement, and all of your options, before the Court decides whether to give “final approval” to the Settlement. The Notice explains the nature of the lawsuit that is the subject of the Settlement, the general terms of the Settlement, and your legal rights and options.

    Judge William T. Ridley of the Thirteenth Judicial District, Circuit Court of Putnam County, State of Tennessee is overseeing this case captioned as Julien, et al. v. Cash Express, LLC., No. 2022-CV-221. The individuals who brought the lawsuit, Nikita Julien, Kimberly Garnsey, Mary Adams, and Troy Collins, are called the Plaintiffs. The entity being sued, Cash Express, LLC, is called the Defendant.

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  2. What is this lawsuit about?

    The lawsuit claims that Defendant was responsible for the Data Incident and asserts claims such as negligence, negligence per se, breach of implied contract, unjust enrichment, and violations of the Tennessee Identity Theft Deterrence Act, Tenn. Code. Ann § 47-18-2104.

    Defendant denies these claims and says it did not do anything wrong. No court or other judicial entity has made any judgment or other determination that Defendant has any liability for these claims or did anything wrong.

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  3. Why is this lawsuit a class action?

    In a class action, one or more people called class representatives or representative plaintiffs sue on behalf of all people who have similar claims. Together, all of these people are called a class, and the individuals are called class members. One court resolves the issues for all class members, except for those who exclude themselves from the class.

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  4. Why is there a Settlement?

    The Court has not decided in favor of the Plaintiffs or Defendant. Instead, both sides agreed to the Settlement. The Settlement avoids the cost and risk of a trial and related appeals, while providing benefits to members of the Settlement Class (“Settlement Class Members”). The Class Representative appointed to represent the Settlement Class and the attorneys for the Settlement Class (“Class Counsel,” see FAQ 18) think the Settlement is best for all Settlement Class Members.

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  5. How do I know if I am part of the Settlement?

    You are affected by the Settlement and potentially a member of the Settlement Class if you reside in the United States and your Private Information may have been compromised in connection with the Data Incident, including if you were mailed a notification by or on behalf of Cash Express regarding the Data Incident.

    Only Settlement Class Members are eligible to receive benefits under the Settlement. Specifically excluded from the Settlement Class are (1) the judge presiding over the class action lawsuit and his direct family members; (2) the Defendant, its subsidiaries, parent companies, successors, predecessors, and any entity in which the Defendant or its parents have a controlling interest and their current or former officers, directors, and employees; and (3) Settlement Class Members who submit a valid Request for Exclusion prior to the Opt-Out Deadline.

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  6. What if I am not sure whether I am included in the Settlement?

    If you are not sure whether you are included in the Settlement, you may call 1-888-298-8381 with questions. You may also write with questions to:

    Cash Express Settlement Administrator
    P.O. Box 2198
    Portland, OR 97208-2198

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  7. What does the Settlement provide?

    The Settlement provides that Defendant will fund the following payments up to a total of $850,000: (a) $25 per hour, up to a total of $125, for Settlement Class Members who attest that the time claimed was actually spent as a result of the Data Incident; (b) up to $5,000 for reimbursement of your documented Out-of-Pocket Losses reasonably traceable to the Data Incident; and (c) a pro rata $150 payment, subject to adjustment as set forth below.

    The $150 pro rata payment will be dispersed after the distribution of attorneys’ fees, Class Counsel’s litigation expenses, Notice and Administrative Expenses, and other Settlement benefits to claimants. The other Settlement benefits are also subject to pro rata reduction as needed in the event that the total claims exceed the $850,000 cap on payments to be made by Defendant, and payments may also be increased on a pro rata basis until the Settlement Fund is distributed. Payment of (1) attorneys’ fees, costs, and expenses (see FAQ 19) and (2) the costs of notifying the Settlement Class and administering the Settlement will also be paid out of the Settlement Fund.

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  8. What payments are available for reimbursement under the Settlement?

    Settlement Class Members who submit a claim are eligible to receive:

    1. A potential residual cash payment of the remainder funds, which is estimated to be $150 but may be adjusted upward or downward pro rata based on how many other claims are made.
    2. Compensation for time spent (lost time) remedying issues related to the Data Incident, up to 5 hours at $25.00/hour for time spent in response to the Data Incident for a total amount of up to $125. Claims for lost time can be combined with claims for Out-of-Pocket loss but are subject to the $5,000 cap.
    3. Reimbursement of actual, documented, unreimbursed Out-of-Pocket Losses resulting from the Data Incident (up to $5,000 in total), such as the following incurred on or after August 22, 2022:
      • Unreimbursed losses relating to fraud or identity theft;
      • Professional fees including attorneys’ fees, accountants’ fees, and fees for credit repair services;
      • Costs associated with freezing or unfreezing credit with any credit reporting agency;
      • Credit monitoring costs that were incurred on or after the Incident through the date of claim submission;
      • Parking expenses or other transportation expenses for trips to a financial institution to address fraudulent charges or receive a replacement payment card;
      • Instances of verified fraud such as fraudulent bank or credit card charges, fraudulent tax filings, fraudulent opening/closing of bank or credit accounts, unemployment filings, or other fraudulent actions taken using your information from the Incident;
      • Miscellaneous expenses such as notary, fax, postage, copying, mileage, and long-distance telephone charges; and
      • Other expenses that are reasonably attributable to the Incident that were not reimbursed.
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  9. How do I get a benefit?

    To receive a benefit under the Settlement, you must complete and submit a claim for that benefit (a “Claim”). A Claim may be made via this website on the Submit a Claim page. If you do not have a Unique ID, you may download the Claim Form found on the Important Documents page and mail to Julien v. Cash Express Settlement Administrator, P.O. Box 2198, Portland, OR 97208-2198. A Claim Package may be requested by calling 1-888-298-8381. Claim Forms will also be sent to Settlement Class Members as part of the Postcard Notice and tear-off Claim Form that will be mailed to Settlement Class Members. Read the instructions carefully, fill out the Claim Form, provide the required documentation, and submit it according to the instructions on the Claim Form.

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  10. How will claims be decided?

    The Settlement Administrator will decide whether and to what extent any Claim made on each Claim Form is valid. The Settlement Administrator may require additional information. If you do not provide the additional information in a timely manner, then the Claim will be considered invalid and will not be paid.

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  11. When will I get my payment?

    The Court will hold a Final Approval Hearing on November 09, 2023 at 9:00 a.m. CT to decide whether to approve the Settlement. If the Court approves the Settlement, there may be appeals from that decision and resolving those can take time, perhaps more than a year. It also takes time for all the Claim Forms to be processed. Please be patient.

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  12. What am I giving up as part of the Settlement?

    The Defendant gets a release from all claims covered by this Settlement. Thus, if the Settlement becomes final and you do not exclude yourself from the Settlement, you will be a Settlement Class Member and you will give up your right to sue Defendant and other persons (“Released Parties”) as to all claims (“Released Claims”) arising out of or relating to the Data Incident. This release is described in the Settlement Agreement, which is available here. If you have any questions you can talk to the law firms listed in FAQ 18 for free or you can talk to your own lawyer.

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  13. If I exclude myself, can I get a payment from this Settlement?

    No. If you exclude yourself you will not be entitled to receive any benefits from the Settlement, but you will not be bound by any judgment in this case.

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  14. If I do not exclude myself, can I sue Defendant for the same thing later?

    No. Unless you exclude yourself, you give up any right to sue Defendant (and any other Released Parties) for the claims that this Settlement resolves. You must exclude yourself from the Settlement Class to start your own lawsuit or be part of any different lawsuit relating to the claims in this case. If you want to exclude yourself, then do not submit a Claim Form to ask for any benefit under the Settlement.

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  15. How do I exclude myself from the settlement?

    To exclude yourself, send a letter that says you want to be excluded or opt out from the Settlement in Julien, et al. v. Cash Express, LLC., No. 2022-CV-221, Thirteenth Judicial District, Circuit Court of Putnam County, State of Tennessee. The letter must: (a) state your full name, address, and telephone number; (b) contain your personal and original signature or the original signature of a person authorized by law to act on your behalf; and (c) state unequivocally your intent to be excluded from the Settlement. You must mail your exclusion request postmarked by October 02,2023, to:

    Julien v. Cash Express Settlement Administrator
    Attn: Exclusion Request
    P.O. Box 2198
    Portland, OR 97208-2198

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  16. How do I tell the Court that I do not like the Settlement?

    You can tell the Court that you do not agree with the Settlement or some part of it by objecting to the Settlement. The Court will consider your views in its decision on whether to approve the Settlement. The Court can only approve or deny the Settlement and cannot change its terms. To object, you must mail your objection to the Clerk of the Court and the Settlement Administrator, at the mailing addresses listed below, postmarked by no later than the Objection Deadline, October 02, 2023:

    Court Settlement Administrator
    Putnam County Circuit Court Clerk
    421 East Spring Street
    Cookeville, TN 38501
    Julien v. Cash Express Settlement Administrator
    P.O. Box 2198
    Portland, OR 97208-2198

    Your objection must be written and must include all of the following: (1) the name of the proceedings; (2) the Settlement Class Member’s full name, current mailing address, and telephone number; (3) a statement of the specific grounds for the objection, as well as any documents supporting the objection; (4) the identity of any attorneys representing the objector; (5) a statement regarding whether the Settlement Class Member (or his/her attorney) intends to appear at the Final Approval Hearing; (6) a statement identifying all class action settlements objected to by the Settlement Class Member in the previous five years; and (7) the signature of the Settlement Class Member or the Settlement Class Member’s attorney.

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  17. What is the difference between objecting and asking to be excluded?

    Objecting is telling the Court that you do not like the Settlement and why you do not think it should be approved. You can object only if you are a Settlement Class Member. Excluding yourself is telling the Court that you do not want to be part of the Settlement Class and do not want to receive any payment from the Settlement. If you exclude yourself, then you have no basis to object because you are no longer a member of the Settlement Class and the case no longer affects you. If you submit both a valid objection and a valid request to be excluded, you will be deemed to have only submitted the request to be excluded.

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  18. Do I have a lawyer in this case?

    Yes. The Court appointed J. Gerard Stranch, of Stranch, Jennings & Garvey, PLLC, (The Freedom Center, 223 Rosa L. Parks Avenue, Suite 200, Nashville, TN 37203); Terence R. Coates and Justin C. Walker of Markovits, Stock & DeMarco, LLC, (119 E. Court Street, Suite 530, Cincinnati, OH 45202); Carl V. Malmstrom of Wolf Haldenstein Adler Freeman & Herz, LLC, (111 W. Jackson Blvd., Suite 1700, Chicago, IL 60604); Gary Klinger of Milberg Coleman Bryson Phillips Grossman PLLC, (227 W. Monroe Street, Suite 2100, Chicago, IL 60606); and Jean S. Martin of Morgan and Morgan (201 N. Franklin Street, 7th Floor, Tampa, FL 33602) as Class Counsel to represent the Settlement Class. If you want to be represented by your own lawyer, then you may hire one at your own expense.

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  19. How will the lawyers be paid?

    Class Counsel will ask the Court for an award for attorneys’ fees up to $283,3333.33 plus litigation expenses not to exceed $15,000. Defendant has agreed not to object to any award of attorneys’ fees, costs, and expenses up to those amounts, to the extent they are approved by the Court. This payment for any attorneys’ fees and expenses to Class Counsel will be made out of the Settlement Fund. Any such award would compensate Class Counsel for investigating the facts, litigating the case, and negotiating the Settlement and will be the only payment to them for their efforts in achieving this Settlement and for their risk in undertaking this representation on a wholly contingent basis.

    Any award for attorneys’ fees and expenses for Class Counsel must be approved by the Court. The Court may award less than the amount requested. Class Counsel’s papers in support of final approval of the Settlement will be filed no later than November 09, 2023 and their application for attorneys’ fees, costs, and expenses will be filed no later than November 09, 2023 and will be posted on the settlement website.

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  20. When and where will the Court decide whether to approve the Settlement?

    The Court will hold a Final Approval Hearing at 9:00 a.m. CT, November 9, 2023, at 421 E Spring Street, Cookeville, TN 38501, or by remote or virtual means as ordered by the Court. At this hearing, the Court will consider whether the Settlement is fair, reasonable, and adequate. If there are timely and valid objections, then the Court will consider them and will listen to people who have asked to speak at the hearing if such a request has been properly made. The Court will also rule on the request for an award of attorneys’ fees and reasonable costs and expenses. After the hearing the Court will decide whether to approve the Settlement. We do not know how long these decisions will take. The hearing may be moved to a different date or time without additional notice, so Class Counsel recommend checking this website regularly or calling 1-888-298-8381.

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  21. Do I have to attend the hearing?

    No. Class Counsel will present the Settlement Agreement to the Court. You or your own lawyer are welcome to attend at your expense, but you are not required to do so. If you send an objection, you do not have to visit the Court to talk about it. As long as you filed your written objection on time with the Court and mailed it according to the instructions provided in FAQ 16, the Court will consider it.

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  22. May I speak at the hearing?

    You may ask the Court for permission to speak at the final fairness hearing. To do so, you must file an objection according to the instructions in FAQ 16, including all the information required. Your objection must be mailed to the Clerk of the Court and Settlement Administrator postmarked no later than October 02, 2023.

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  23. What happens if I do nothing?

    If you do nothing you will not get any money from this Settlement. If the Settlement is granted final approval and the judgment becomes final, then you will not be able to start a lawsuit, continue with a lawsuit, or be part of any other lawsuit against Defendant and the other Released Parties based on any of the Released Claims related to the Data Incident, ever again.

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  24. How do I get more information?

    The Notice summarizes the proposed Settlement. More details are in the Settlement Agreement itself and in the various documents found on the Important Documents page. A copy of the Settlement Agreement is available here. You may also call the Settlement Administrator with questions or to receive a Claim Form at 1-888-298-8381.

    The Notice is approved by the Circuit Court of Putnam County, Thirteenth District, for the State of Tennessee, DO NOT CONTACT THE COURT DIRECTLY IF YOU HAVE QUESTIONS ABOUT THE SETTLEMENT. Please contact the Settlement Administrator or Class Counsel if you have any questions about the Settlement.

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  25. How do I request a check reissue?

    All requests for reissue must be submitted in writing and signed. Please send your reissue request, along with the check to reissue, if available, to the following address:

    Julien v. Cash Express Settlement Administrator
    P.O. Box 2198
    Portland, OR 97208-2198

    Address Change: If you are requesting your award to be sent to a new address, please provide your previous and current address.

    Name Change: If your name has changed, please provide documentation showing this to be the case, which can include documents such as a marriage certificate or court papers indicating a name change.

    Deceased Class Member: If the Class Member indicated on the check is deceased, please submit a copy of the death certificate and indicate the name and address you are requesting the check reissue to be sent to.

    Incapacitated Class Member: If the claimant cannot act on his or her own behalf, please submit acceptable documentation in the form of Power of Attorney, guardianship or custodial paperwork. Please also provide the name and address you are requesting the check reissue to be sent to.

    Closed Business: If the business is no longer active, please provide documentation of the business closure or asset sale. Please also provide the name and address you are requesting the check reissue to be sent to. Please note that all award payment reissues will be sent via check.

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